Privacy policy

In the course of its commercial activity, Titan Datacenters France may process information concerning you. For example, by browsing our websites, filling out a subscription form for a newsletter, or clicking on an advertisement we present to you, you transmit information to us, some of which is likely to identify you ("personal data").

This Privacy Policy informs you of how we collect and process your personal data.

Important

We only use your personal data in cases permitted by the applicable regulations:

  • The execution of a contract we have concluded with you, and/or
  • Compliance with a legal obligation, and/or
  • Your consent to the use of your data, and/or
  • The existence of a legitimate interest in using your data. Legitimate interest is a set of commercial or business reasons that justifies the use of your data by Titan Datacenters France.

Who is responsible for the processing mentioned in this document?

The entity responsible for the processing mentioned in this document is Titan Datacenters France, a simplified joint-stock company with a capital of €1,042,907.50, registered with the Trade and Companies Register of Cannes under number B 789 683 190, whose registered office is located at 45 Allée des Ormes, 06250 Mougins.

What data do we collect about you and under what circumstances do we collect it?

Data you transmit to us directly

During various contacts we have with you, you may provide us with information that concerns you. They are collected, for example, during subscription to a newsletter, creating an account on our websites, or accessing any other offer or service.

This data includes your last name, first name, postal address, email address, and any other information you wish to share with us.

Data we collect during our commercial relationship

The data we collect during our commercial relationship with you includes:

  • Your participation in promotional offers, contests, or events;
  • Requests you have made to our community manager or incidents you have reported to us;

Data we collect automatically

During each of your visits to our websites, we collect information about your connection and browsing. Various technologies may be implemented to collect this data. The main one is the cookie.

Data collected through cookies

A cookie is a text file deposited when visiting a site, application, or online advertisement and stored in a specific area of your computer's or mobile device's hard drive. Cookies are managed by your Internet browser, and only the issuer of a cookie can decide to read or modify the information contained therein.

Cookies have several functions, such as allowing you to navigate efficiently on a site or application, remembering your choices, the goods and services you wish to purchase, and offering you relevant advertising content based on your interests expressed during your browsing.

You can find more information about cookies on the following websites: www.cnil.fr, www.allaboutcookies.org, www.aboutcookies.org, www.youronlinechoices.eu.

Data relating to minors

In principle, our products and services are intended for adults capable of entering into contractual obligations.

A minor user must obtain the consent of their legal guardian prior to providing personal data concerning them.

An internet user under the age of 18 at the time of creating an online account has a specific right to have their data erased. For any information, please contact the Data Protection Officer (dpo@titandc.fr).

Exclusion of sensitive data

Titan Datacenters France does not collect any sensitive data about you.

Sensitive data includes: racial or ethnic origin, political opinions, religious or philosophical beliefs, union membership, data concerning health or sexual orientation. If such information is communicated to us in any way, it will be deleted.

For what purposes do we use your data?

This section informs you of the main purposes for which we use your personal data.

Operations necessary for the provision of products or services

  • Managing subscriptions to our newsletters and/or email alerts;
  • Customer relations: providing a community manager accessible by email for any questions or complaints;
  • Conducting satisfaction surveys;
  • Sending information on changes or developments in our services;
  • Managing the exercise of your rights over your personal data;
  • Verifying compliance with applicable legislation, our contracts, and general terms of use.

Marketing and commercial prospecting operations related to Titan Datacenters France's publications, products, and services

  • Postal standardization, updating, enrichment, and deduplication of your personal information in a dedicated database;
  • Sending marketing, advertising, and promotional offers related to our products and services by postal mail, email, social networks, or any other medium;
  • Personalized loyalty or prospecting actions;
  • Organizing contests or other promotional operations;
  • Collecting customer opinions;
  • Developing commercial statistics.

How long do we keep your data?

Your personal data is kept for a period compliant with legal provisions or proportional to the purposes for which it was recorded. Some retention periods meet Titan Datacenters France's legitimate interest as specified in the introduction.

Retention periods vary depending on whether we have an ongoing contractual relationship with you (you are an active customer), we have had a contractual relationship with you in the past (you are an inactive customer), or we have never had such a relationship with you (you are then a prospect).

Who may have access to the data we collect?

Access to data within Titan Datacenters France

Employees of administrative services, accounting and management control, IT, community management, and marketing & sales may have access to certain data about you.

Data transmission

Others who may have access to certain data about you include:

Subcontractors

They provide services on our behalf.

Access by our subcontractors to your data is based on signed contracts mentioning their obligations regarding data security and confidentiality.

Police, judicial, or administrative authorities

When we have a legal obligation to do so or to guarantee the rights, property, and safety of Titan Datacenters France.

Are your data transferred outside the European Union?

We store your personal data within the European Union. In all cases, we ensure that the processing is carried out in accordance with this privacy policy and is governed by the European Commission's standard contractual clauses, which guarantee a sufficient level of protection of individuals' privacy and fundamental rights.

How are your data protected?

As a data controller, we implement appropriate technical and organizational measures in accordance with applicable legal provisions to protect your personal data against alteration, accidental or unlawful loss, unauthorized use, disclosure, or access, including:

  • Appointing a Data Protection Officer;
  • Raising awareness of confidentiality requirements among our employees who have access to your personal data;
  • Securing access to our premises and IT platforms;
  • Implementing a general company IT security policy;
  • Securing access, sharing, and transfer of data;
  • High standards of data protection when selecting our subcontractors and partners.

What are your rights?

Your rights regarding access to your personal data

You have the right to access your personal data and request that it be rectified, completed, or updated. You may also request the deletion of your data or object to its processing, provided you have a legitimate reason.

You can request to exercise your right to data portability, i.e., the right to receive the personal data you have provided to us in a structured, commonly used format and the right to transmit this data to another data controller.

You can also set guidelines regarding the retention, deletion, and communication of your personal data after your death.

You can exercise your rights with Titan Datacenters France's Data Protection Officer at 45 Allée des Ormes, 06250 Mougins, or by email at dpo@titandc.fr.

Before responding to your request, we may verify your identity and/or ask you to provide more information to respond to your request. We strive to respond to your request within a reasonable time and, in any case, within the time limits set by law.

If you are not satisfied with our response, you may file a complaint with the National Commission for Informatics and Liberties (CNIL).

Your rights regarding opposition to commercial solicitations

We may use your contact information for commercial solicitations, in compliance with applicable law and the provisions of this privacy policy. You can object to these solicitations at any time, depending on the communication channel we use to send them to you.

Commercial solicitations by electronic means (email)

We comply with the rules of Article L.34-5 of the French Postal and Electronic Communications Code, which provides for the prior and express collection of your consent for the sending of commercial prospecting by electronic means (email, push notifications, or SMS).

However, your prior and express consent is not required when you are already a customer of Titan Datacenters France and the purpose of our solicitation is to offer you products or services similar to those we already provide you.

In all cases, you always have the option to object to receiving these solicitations by clicking on the unsubscribe link provided in each email.

Changes to our privacy policy

We may occasionally modify this privacy policy. When necessary, we will inform you and/or seek your consent. We advise you to regularly consult this page to be aware of any changes or updates made to our privacy policy.

Contact

For any questions regarding this privacy policy or any request relating to your personal data, you can contact us by:

  • Sending an email to our Data Protection Officer at dpo@titandc.fr
  • Or sending us a letter to the following address:

Titan Datacenters France
Attn: Data Protection Officer
45 Allée des Ormes
06250 Mougins